money & economicsWikipedia1890 · Mumbai, India
Mumbai's dabbawalas have delivered lunch by bicycle and train since 1890 with a colour code and almost no errors
Dabbawalas are lunchbox couriers who collect hot home-cooked meals from homes in the late morning, deliver them to offices across Mumbai, and return the empty tins in the afternoon. The service began in 1890, when Mahadeo Havaji Bachche started a delivery service for migrants who could not get meals that suited their diets. Each tin carries a code of letters, colours and numbers that marks its pickup point, the railway station, and the building and floor of the recipient. Hundreds of thousands of boxes are moved each day, mostly by bicycle and in train carriages reserved for them. Most dabbawalas come from the same region and are related, and the network runs on trust and strict rules.
Each box is marked with a colour-coded and alphanumeric code that tells the carrier where it started, which train station it goes through and where it should be delivered. Carriers sort the boxes at each stage, so a box passes through several hands in a fixed order before reaching its owner, and the empties return the same way.
The system is a classic case of a low-tech logistics network that works very well, and it is studied in business schools, including Harvard. A widely repeated claim of near-perfect accuracy comes from a journalist's rough estimate rather than a rigorous study.
Low-cost systems that outperform high-tech ones through simple rules and strong networks are studied in logistics, from Japan's kanban production to the Harvard case studies on the dabbawalas.
Dabbawalas were invited to the wedding of Prince Charles and Camilla Parker Bowles in 2005.
From Wikipedia, the free encyclopedia · text CC BY-SA 4.0
Photo: https://joshidaniel.com/, CC BY 2.0, via Wikimedia Commons
